Return policy

Refund Policy

Returns Within 30 Days

Eligible products may be requested for return within 30 days after delivery.

Customers should contact Machvero before sending any item back to receive return instructions.

Return Conditions

Returned products should include original packaging, accessories, and documentation where reasonably possible.

Products that show misuse, unauthorized modification, excessive damage, or operation outside recommended guidelines may not qualify for a refund.

Refund Processing

After the returned product is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Financial institutions may require additional processing time before the refund appears.

Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect, or incomplete item, please contact us with relevant order information so we can review and provide an appropriate solution.